Privacy Policy | Lonestar Trading US

Section 1

Information We Collect

Lonestar Trading US (“we,” “us,” or “our”) collects different categories of information depending on how you interact with our website at lonestartrade.us and our services.

Personal & Contact Data

Full name, job title, and company name
Email address, phone number, and mailing address
Any information you voluntarily provide via our contact forms or email correspondence

Business & Transaction Data

Purchase orders, invoices, and shipping details
Material specifications, grade requirements, and quantity information
Payment and billing information necessary to process transactions
Records of communications related to trade inquiries and ongoing business relationships

Technical & Usage Data

IP address, browser type and version, and operating system
Device identifiers and screen resolution
Pages visited, time spent on pages, referral URLs, and click patterns
Cookies and similar tracking technologies (see Section 5 below)

Section 2

How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries, provide quotes, and facilitate trade transactions
To manage and fulfill orders, including coordinating logistics, quality checks, and documentation
To communicate with you about your account, orders, or business relationship
To improve our website, services, and customer experience
To send relevant updates about our products, services, or industry developments (where you have opted in or where permitted by law)
To comply with legal obligations, resolve disputes, and enforce our agreements
To detect and prevent fraud, security incidents, or other prohibited activities
To perform analytics and understand how visitors interact with lonestartrade.us

Section 3

Legal Basis for Processing

Where applicable law requires a legal basis for processing your personal data, we rely on one or more of the following:

Contractual Necessity: Processing is necessary to perform or enter into a contract with you, such as fulfilling a trade order or responding to a quote request.
Legitimate Interests: Processing is necessary for our legitimate business interests, including improving our services, marketing, fraud prevention, and website analytics, provided those interests are not overridden by your rights.
Legal Obligation: Processing is necessary to comply with applicable laws, regulations, or legal processes, including trade compliance and export control requirements.
Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes such as marketing communications. You may withdraw consent at any time.

Section 4

Sharing & Disclosure

We do not sell your personal information. We may share your data with the following categories of recipients:

Service Providers: Third-party vendors who assist with website hosting, analytics, email delivery, payment processing, logistics, and other operational functions. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Business Partners: Trusted partners involved in fulfilling trade transactions, including mills, processors, freight forwarders, customs brokers, and inspection agencies, as necessary to complete your order.
Legal & Regulatory Authorities: Government agencies, regulators, or law enforcement where disclosure is required by law, legal process, or to protect our rights and safety.
Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

Section 5

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and support our marketing efforts.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including session management and security features.
Analytics Cookies: Help us understand how visitors interact with our site. We use Google Analytics to collect aggregated, anonymized usage data.
Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. For more information about Google Analytics and how to opt out, visit Google Analytics Opt-out.

Section 6

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

For the duration of our business relationship and any applicable contractual obligations
As required by applicable laws, regulations, and trade compliance requirements
To resolve disputes, enforce agreements, and establish or defend legal claims
For legitimate business purposes such as record-keeping and auditing

When personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Section 7

International Transfers

Lonestar Trading US operates between the United States and India. Your personal data may be transferred to, stored in, or processed in countries other than your country of residence, including the United States and India.

When we transfer personal data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

Standard contractual clauses approved by relevant authorities
Ensuring recipients are in jurisdictions with adequate data protection standards
Implementing appropriate technical and organizational security measures

Section 8

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete personal data.
Deletion: Request that we delete your personal data, subject to certain legal exceptions.
Restriction: Request that we restrict the processing of your personal data under certain circumstances.
Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.
Objection: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@lonestartrade.us. We will respond to your request within the timeframe required by applicable law.

Section 9

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Access controls limiting data access to authorized personnel on a need-to-know basis
Regular review and updating of our security practices
Secure storage and processing infrastructure

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-appropriate safeguards.

Section 10

Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as promptly as possible. If you believe we may have collected data from a minor, please contact us at contact@lonestartrade.us.

Section 11

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lonestar Trading US
Houston, Texas
Email: contact@lonestartrade.us
Web: lonestartrade.us

This Privacy Policy is provided for informational purposes only and does not constitute legal advice.